Frequently Asked Questions

Please arrive without any eye makeup on or you will be asked to take it off. You can wear foundation, blush etc but no eye make-up. The less make-up residue on your lashes the better. You want the glue to adhere to your actual lashes so they stay on longer. If you wear contact lenses please bring your lenses case with you so you can remove them before we start the application.

For the first 24 hours, do not wet your lashes, avoid the shower (take a warm bath instead and relax), steam rooms, massages, facials, tanning and sweaty workouts. You can wash your face, however, use a face cloth to rinse around the eye area.

We recommend that you refrain from eye make-up as much as you can since the oils from eyeshadow and liners will break down the glue bond. When you do wear eye makeup, use a lint free applicator and oil-free makeup remover to keep the skin around your eyes clean. Liquid liner is preferred over pencil and powder as it is not as greasy and easier to cleanse.

No curling your lashes, no waterproof mascara, no smooshing your face on your pillow, & no eye masks. Use a face cloth to wash your face (instead of splashing) – also great for a gentle daily exfoliation. Avoid the direct spray in the shower. They’re waterproof, but not jet-spray-in-your-face-proof. Use a headband when you’re hitting the gym or working up a sweat. This will prevents sweat from dripping into your eyes. You can exercise as usual, however please note the bond of the extensions weaken with excessive sweat and oils, therefore those who engage in high cardio workouts as well as hot yoga will notice a compromise in the life of the extensions.

On the average person Eyelash Extensions will ‘look good’ for approximately 3 weeks before requiring a touch up. These are averages only. Some experience a much longer retention rate while others do not. Factors include the strength and texture of your natural lash, your lifestyle, and the way you care for your Eyelash Extensions.

The application of lash extensions, when applied properly by a trained professional, will not cause hair loss, nor will it cause eyelashes to fall out. Remember that your natural lashes have their own life cycle of falling and growing – like the hair found elsewhere on your body. It’s hard to notice small lashes falling out, but when attached to a thicker, longer lash they become much more noticeable! Once the extensions are removed, your own eyes may appear smaller, your natural lashes, shorter and more sparse because you’ve been accustomed to a full set of longer, thicker lashes.

The biggest advantage of wearing lash extensions is that you don’t need to wear mascara.  If you feel you must wear it, then choose only water-based formulations and apply only at the tip. Do not use any type of oil based or waterproof mascaras.

It is a painless, gentle and relaxing procedure. The lash technician will isolated each individual eyelash with tweezers and a synthetic lash is glued to the top of your own natural eyelash approximately 1mm from the eyelid so neither the glue or the lash has contact with the skin.

Yes, but please advise your technician before you open your eyes as two sharp tweezers are used when applying the lashes.

As with any product on the market, there is a very small chance of an allergic reaction. With a true allergic reaction, swelling of the eyes will occur within the first 48 hours. Please contact us immediately should this happen and we will remove the extensions free of charge for you ASAP. Once removed, the swelling will dissipate within a few days, and your eyes will be back to normal without any damage to either your eyes or lashes.

Eyelash Extensions may not be suitable for people who:
Have pre-existing eyelid or eye conditions such as blepharitis and ocular rosacea
Are very rough with themselves and do not want to follow after care instructions
Want a very heavy mascara look but do not have the natural lashes to support it
Have a condition called Trichotillomania, which is hair loss resulting from compulsive pulling or twisting of the hair, brows or in this case, eyelashes
Are in chlorinated water many times a week
Cannot control rubbing their eyes
Have had recent eye or eyelid surgery within the past four weeks
Have had any type of invasive treatment around the eye or face area
Have never had extensions before (or not for a while), and you are pregnant or nursing
PLEASE DO NOT HAVE THEM APPLIED IF THERE IS ANY EXISTING TYPE OF IRRITATION TO YOUR EYES OR THE SKIN SURROUNDING IT